Orders are not refundable and cannot be returned because of preference, incorrect selection or a change of mind.
Clear, fair and human
SickCards Replacement Policy.
SickCards does not offer refunds or change-of-mind returns. If your order arrives damaged, defective, materially different, incorrect or incomplete, we’ll review it for an eligible replacement.
Policy at a glance
No confusing fine print.
This summary helps you understand the process quickly. The detailed conditions below apply to every request.
Approved damaged, defective, materially different, incorrect or incomplete orders qualify for replacement support.
Contact us promptly after delivery with the required order details and photographs.
We normally review complete claims within two business days.
Eligibility
What qualifies—and what doesn’t.
Please keep the product unused and retain the original packaging until the request is resolved.
Eligible for review
- The product arrived damaged in transit.
- You received a different product from the one ordered.
- The product has a verified manufacturing defect.
- The delivered product is materially different from its listing.
- An item is missing from the delivered package.
Not eligible
- Change of mind after placing or receiving the order.
- An incorrect design, quantity or detail selected by the customer.
- Damage caused during self-application or incorrect alignment.
- Normal wear, scratches or damage caused after use.
- Minor colour variation caused by different screen settings or printing.
How to raise a request
Four moves. Zero chaos.
Do not return or courier the product independently. Wait for instructions from the SickCards team.
Email us
Write to info@sickcards.in within 48 hours of delivery.
Share evidence
Include the order number and clear photos of the item, packaging and shipping label.
We review
We verify the details and may ask for additional photographs or information.
Resolution
Once approved, we arrange the eligible replacement according to product availability.
Detailed terms
Good to know.
These terms explain how replacement requests are reviewed and help protect both genuine customers and the team preparing every order.
Information required
Your email should include the order number, a description of the issue, and clear photographs of the product, outer packaging and shipping label. An unboxing video, when available, can help resolve transit-damage claims faster but is not the only form of acceptable evidence.
Replacement approval
A replacement is processed only after SickCards verifies the request. Depending on the issue, we may arrange a reverse pickup or ask you to keep or dispose of the affected item. If an approved reverse pickup is required, SickCards will provide the applicable instructions.
If the same design is unavailable
If an approved replacement cannot be supplied in the same design, the SickCards team will contact you with the available replacement options. This policy does not create a cash-refund entitlement.
No refunds
SickCards does not offer monetary refunds under this policy. Eligible order issues are handled through replacement support after verification. Please do not share bank details, UPI PINs, OTPs or payment credentials for a replacement request.
Order cancellation
Cancellation requests are considered only before dispatch. Once an order has been packed or handed to the courier, cancellation cannot be guaranteed. Refusing a confirmed COD order does not create eligibility for a refund or replacement and may restrict future COD access.
Delivery-related issues
For delivery timelines, address corrections, tracking and failed-delivery conditions, read our Shipping and Delivery Policy.
This replacement-only policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer law.
Need order support?
Send the details. We’ll take it from there.
Include your order number and clear photos so the team can review the issue without unnecessary back-and-forth.