SickCards Privacy Policy.
Your data. Your call.

This Privacy Policy applies when you visit sickcards.in, place or attempt to place an order, contact SickCards, join a marketing list or otherwise interact with our online store.

For this policy, “SickCards”, “we”, “us” and “our” refer to the SickCards brand operating this website. “You” refers to the visitor, customer or person whose personal data is processed.

The information collected depends on how you use the website.

Information you provide

• Name, email address, phone number, billing address and delivery address.
• Order details, selected products, quantities, cart contents, coupon use, transaction status and purchase history.
• Messages, order numbers, photographs or other information submitted through our contact form or email support.
• Marketing preferences and any information you voluntarily provide during a promotion, survey or support conversation.

Information collected automatically

• IP address, browser type, device type, operating system, approximate region, referral source and website activity.
• Pages viewed, buttons used, session information, errors, timestamps and cookie or similar identifiers.
• Security and fraud-prevention signals required to protect the store and checkout.

Please do not send passwords, complete card details, UPI PINs or other authentication credentials through our contact form or email.

We process personal data for lawful purposes connected with your interaction with SickCards, including:

• Creating and managing carts, orders, payments, COD verification, dispatch and delivery.
• Sending order confirmations, shipping updates, service messages and responses to support requests.
• Handling damaged or incorrect product claims under our Refund & Replacement Policy.
• Operating, troubleshooting, securing and improving the website and customer experience.
• Measuring traffic, conversions and campaign performance.
• Preventing fraud, abuse, chargebacks and unauthorised activity.
• Meeting accounting, tax, consumer protection and other legal obligations.
• Sending promotional communication where you have opted in or where otherwise permitted; you may opt out at any time.

Cookies and similar technologies help the store remember cart activity, keep sessions secure, prevent abuse and understand how visitors use the website.

We use Google Analytics 4 through Google Site Kit to collect aggregated website and campaign measurements such as page views, events, device categories, approximate location and referral sources. Google may process device and usage information according to its own terms and privacy practices.

You can block or delete cookies through your browser controls. Blocking essential cookies may affect the cart, checkout, login or other store features. Where consent is required, analytics or advertising technologies should be used in line with the choices you provide.

We share data only when reasonably needed to operate the store, complete your request or comply with law. Recipients may include:

• WooCommerce, WordPress, hosting, security, backup and technical service providers.
• Payment gateways, banks and payment-system partners used to authorise or settle transactions.
• Shiprocket, courier partners and delivery personnel who need your name, phone number, address and shipment details.
• Google and analytics or advertising partners used to measure site and campaign performance.
• Email, contact-form and customer-support service providers.
• Professional advisers, regulators, law-enforcement bodies or courts when disclosure is required or legally permitted.

We do not sell or rent personal data. Service providers are expected to use information only for the relevant service and subject to applicable safeguards.

Online payment information is entered directly into the payment gateway or banking interface. SickCards may receive transaction references, payment status, method category and limited billing information, but we do not intend to store your complete card number, CVV, UPI PIN or banking password.

For Cash on Delivery orders, we may use your contact and order information to confirm eligibility, reduce fraudulent orders and coordinate collection through the courier partner. COD availability and charges are explained on our Shipping & Delivery page.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, support, fraud prevention, dispute resolution and legal, accounting or tax requirements.

• Order and transaction records may be retained for the period required by applicable commercial, tax and consumer laws.
• Support messages may be retained until the issue is resolved and for a reasonable period afterwards.
• Analytics data is retained according to the configurations applied to the relevant analytics service.

When information is no longer required, we may delete, de-identify or securely archive it, subject to legal and technical limitations.

We use reasonable administrative, technical and organisational safeguards appropriate to the size and nature of our store. These can include HTTPS encryption, controlled access, software updates, security monitoring, backups and trusted service providers.

No website, transmission or storage system can be guaranteed completely secure. If you believe your interaction with SickCards has been compromised, contact us promptly at info@sickcards.in.

Subject to applicable law and any valid exceptions, you may ask us to:

• Provide information about the personal data we process and how it is used or shared.
• Correct, complete or update inaccurate or incomplete personal data.
• Erase personal data that is no longer required for a lawful purpose.
• Withdraw consent where processing depends on consent; withdrawal will not affect earlier lawful processing.
• Address a privacy grievance and provide an appropriate response.
• Record a nomination where that right applies under Indian data protection law.

Send requests to info@sickcards.in with the subject “Privacy Request”. We may need to verify your identity and request details before acting. Some information may be retained where required by law, necessary for an active order or claim, or otherwise lawfully exempt.

The store is intended for people who can lawfully make online purchases. If you are under 18, use the website and place orders only with the involvement and consent of a parent or lawful guardian.

We do not knowingly seek to process a child’s personal data without legally required consent. A parent or guardian who believes a child provided personal data without appropriate permission may contact us for review and deletion, subject to applicable law.

Some technology, analytics, payment, communication or hosting providers may process information on infrastructure located outside your state or outside India. Where applicable, we use such services subject to contractual, technical and legal safeguards and any government restrictions on cross-border processing.

Our website may link to Instagram, payment interfaces, courier tracking or other third-party services. Their privacy practices are governed by their own policies. SickCards is not responsible for the content or privacy practices of independent third-party websites.

We may update this policy when our services, technology or legal obligations change. The latest version will remain on this page with its updated date. Material changes may also be highlighted through the website or an appropriate communication.

Privacy and grievance contact

SickCards Support
Email: info@sickcards.in
Recommended subject: “Privacy Request”

Describe the request, the email or phone number connected with your interaction and any relevant order number. Never include payment passwords, OTPs, UPI PINs or complete card information.