SickCards Terms & Conditions.
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SickCards is a founder-operated brand based in New Delhi, Delhi, India, jointly built and operated by Aryan, Akshat, Kartik and Harsh. In these Terms, “SickCards”, “we”, “us” and “our” refer to the SickCards brand and its operators.

We sell decorative card skins and related products through sickcards.in. SickCards is an independent brand and is not affiliated with, endorsed by or operated by any transit authority, card issuer, payment network or government body.

By accessing the website, adding products to your cart, submitting an order or using our support services, you agree to these Terms, our Privacy Policy, Shipping & Delivery Policy and Replacement Policy.

If you are under 18, use the website and place orders only with the involvement and consent of a parent or lawful guardian. If you do not agree with these Terms, do not place an order.

Our skins are decorative adhesive products intended for compatible standard-size cards. Product pages describe the design, size, material and intended compatibility available at the time of listing.

• Check the dimensions, card type and cut-outs before ordering and before application.
• Do not cover a chip, magnetic stripe, barcode, QR code, photograph, card number or security feature required by the issuer.
• Clean, align and apply the skin according to the instructions. Damage caused by incorrect application, removal or misuse is not a product defect.
• A skin does not change a card’s validity, stored balance, ownership or underlying service.
• Acceptance and performance may depend on the card, reader, issuer and applicable rules. Check your card issuer or transit authority’s terms before use.

Screen settings, print batches and lighting can cause small colour differences. Minor variations that do not materially affect the product’s appearance or use are not defects.

Submitting an order is an offer to purchase. An automated acknowledgement confirms that we received the request; it does not guarantee acceptance. An order is accepted when we confirm it for fulfilment or dispatch it.

We may refuse, hold or cancel an order before dispatch where a product is unavailable, listing or pricing information is materially incorrect, payment fails, delivery is unavailable, the order appears fraudulent or abusive, or fulfilment would breach law or policy. If SickCards cannot fulfil a prepaid order and cancels it before dispatch, the captured payment will be reversed or returned through the original payment route as required by the payment provider and applicable law. This is a transaction reversal for an unfulfilled order, not a customer refund under our Replacement Policy.

You are responsible for providing a complete name, phone number, email address, delivery address and any information needed for delivery. Costs or failed delivery caused by materially incorrect information may be handled according to courier availability and applicable law.

Prices are displayed in Indian Rupees unless stated otherwise. The final checkout amount may include shipping, COD handling, taxes or discounts shown before the order is submitted.

• Online payments are processed by the payment gateway and banking partners available at checkout.
• Never share an OTP, CVV, UPI PIN, banking password or complete card information with SickCards support.
• Cash on Delivery is available only for eligible PIN codes and orders, with a ₹30 COD handling charge unless checkout states otherwise.
• We may contact you to confirm a COD order. Unverified, duplicate or repeatedly refused COD orders may be cancelled.

A payment being debited does not by itself prove order acceptance. If money is debited for an unsuccessful or unaccepted order, any required payment reversal may depend on the gateway or bank processing timeline.

Orders are normally packed within 1–2 business days. Delivery usually takes approximately 4–5 business days after dispatch, depending on the destination, courier network, weather, public holidays, operational disruption and other conditions outside reasonable control.

Standard prepaid shipping is ₹49 and prepaid orders of ₹299 or more qualify for free standard shipping unless a promotion or checkout states otherwise. Full details are available on our Shipping & Delivery page.

Delivery estimates are not guaranteed deadlines. Risk and responsibility for the delivered package pass in accordance with applicable law and the evidence of delivery provided by the courier. If tracking shows an issue, contact us promptly rather than sharing sensitive payment credentials with anyone claiming to be the courier.

Cancellation or address-change requests are considered only before dispatch and are not guaranteed. Contact info@sickcards.in immediately with the order number.

Once an order is packed, handed to the courier or dispatched, it cannot ordinarily be cancelled or redirected. Custom-made, personalised or specially produced items cannot be cancelled after production begins unless required by law. Customer-requested cancellations do not create a monetary-refund entitlement once fulfilment has begun.

SickCards does not offer monetary refunds or change-of-mind returns. An eligible replacement may be considered where the delivered item is damaged, defective, materially different from its listing, incorrect or incomplete.

Report an eligible issue within 48 hours of delivery at info@sickcards.in. Include the order number and clear photographs of the product, outer packaging and shipping label, and keep the item unused while the claim is reviewed.

Do not independently return a product. If the replacement claim is approved, we will provide the next steps. Eligible issues are handled through replacement support according to product availability. If the same design is unavailable, the team will contact you with available replacement options. SickCards does not provide monetary refunds under this policy. Read the complete Replacement Policy.

Promotional codes and offers may have a validity period, minimum value, product restriction, usage limit or other stated condition. They cannot be combined unless expressly allowed and have no cash value.

We may correct or withdraw a promotion affected by an obvious error, abuse, manipulation or unauthorised distribution. Any change will not remove rights already created under applicable consumer law.

You must not use the website to:

• Break any applicable law, infringe another person’s rights or submit false or misleading information.
• Attempt unauthorised access, introduce malware, scrape at a harmful rate or interfere with website security or operation.
• Place fraudulent orders, abuse COD, misuse promotions, impersonate another person or submit payment information you are not authorised to use.
• Copy, resell or commercially exploit website content without permission.

We may restrict access, cancel affected orders or take appropriate action where misuse is reasonably suspected.

The SickCards name, website design, original text, photographs, graphics, product presentation and original artwork are owned by or licensed to SickCards and are protected to the extent allowed by law. No ownership rights are transferred when you browse the site or buy a product.

Third-party names, marks, characters or references, where they appear, remain the property of their respective owners. Their appearance does not by itself imply endorsement, sponsorship or affiliation. Rights holders may send a detailed concern to info@sickcards.in.

A disclaimer does not create permission to use protected artwork. SickCards should obtain appropriate licences or use original artwork wherever third-party intellectual property is involved.

We aim to keep product information and the website accurate and available, but do not promise uninterrupted or error-free operation. Information may be corrected when an error is identified.

To the maximum extent permitted by law, SickCards is not responsible for indirect, incidental or consequential loss arising from website interruption, third-party services, courier delays, incorrect application, use contrary to issuer rules or circumstances outside reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, or any mandatory rights and remedies available to consumers under applicable Indian law.

These Terms are governed by the laws of India. If a concern arises, contact SickCards first so we can attempt a fair resolution through our grievance process.

Subject to any non-waivable consumer forum or statutory jurisdiction available to you, courts of competent jurisdiction in New Delhi, Delhi will have jurisdiction over disputes relating to these Terms, the website or an order.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.

We may update these Terms to reflect changes in the store, products, technology or law. The latest version will remain on this page with its effective date. Terms applicable when an order was accepted will generally govern that order unless a change is required by law.

Customer and grievance contact

SickCards Support
Location: New Delhi, Delhi, India
Email: info@sickcards.in
Contact page: sickcards.in/contact/

Include your order number and a clear description of the issue. Never include an OTP, CVV, UPI PIN or banking password.