SickCards FAQs.
Everything before your next tap.
Products, application, shipping, COD, replacements and support—clear answers without the customer-service maze.
01 / Product
What exactly am I buying?
The essentials about fit, function and what to expect from a SickCards skin.
Will a SickCards skin affect tap functionality?
The skins are designed to keep normal contactless card use unchanged when correctly aligned and applied. The card, stored balance and normal tap process remain the same.
Which cards are compatible?
SickCards skins are intended for compatible standard-size metro, transit and smart cards with a smooth surface. Always check the relevant product listing and compare your card before ordering.
What comes with my order?
The exact contents are shown on the individual product page. Review the product images and description before checkout so you know which design and pieces are included.
Are the skins scratch and water resistant?
The vinyl finish helps handle minor scratches, splashes and regular pocket use. It is not designed for prolonged water immersion, harsh chemicals or deliberate scraping.
Will the print look exactly like it does on my screen?
Small colour differences can occur because screens display brightness and colour differently. The design and composition remain the same, but minor screen-to-print variation is normal.
02 / Application
Clean. Align. Smooth.
A careful first minute makes the finish look cleaner and last longer.
How do I apply the skin?
Clean and completely dry the card, align one edge carefully, lower the skin gradually and smooth it from one side to the other. Avoid touching the adhesive more than necessary.
Do I need heat or special tools?
No specialist tools or heat are required. A clean, dry surface and patient alignment are the most important parts of the process.
What should I do if I see an air bubble?
Before pressing firmly, lift the nearest edge carefully and lower it again while smoothing outward. Small remaining bubbles can often be pushed gently towards the closest edge.
Can I remove the skin later?
Yes. Lift an edge and peel slowly rather than pulling sharply. The product is designed for clean removal, although condition and prior card wear can affect the final surface.
What damage is not covered?
Misalignment, stretching, creasing or damage caused during self-application is not treated as a manufacturing defect. Read the instructions before pressing the skin firmly into place.
03 / Shipping
From checkout to doorstep.
Current charges, COD details, tracking and delivery expectations.
What are the shipping charges?
Standard prepaid shipping is ₹49. Prepaid orders of ₹299 or more receive free standard delivery. A ₹30 handling charge applies to eligible Cash on Delivery orders.
How long does delivery take?
Orders are normally packed within 1–2 business days and delivered to most serviceable Indian PIN codes within 4–5 business days after dispatch. Remote locations, holidays, weather or courier disruption may take longer.
Is Cash on Delivery available?
Yes, for eligible PIN codes. COD orders may require phone or message confirmation, and a ₹30 COD handling charge applies.
How do I track my order?
Tracking information is sent to the email address or mobile number entered at checkout after courier pickup. The first tracking update may take up to 24 hours to appear.
Can I change my address or cancel an order?
Contact the team immediately. Changes and cancellations can only be attempted before dispatch and cannot be guaranteed once the order is packed or handed to the courier. Read the complete Shipping and Delivery Policy.
04 / Support
When something isn’t right.
How replacement and order-support requests are handled. SickCards does not offer monetary refunds.
Can I return an order or get a refund because I changed my mind?
No. SickCards does not offer monetary refunds or change-of-mind returns. Incorrect customer selection, application errors and normal wear are also not eligible for replacement.
What if I receive a damaged or incorrect product?
Contact info@sickcards.in within 48 hours of delivery. Include the order number and clear photos of the product, outer packaging and shipping label. Keep the item unused while the claim is reviewed.
What happens after my replacement claim is approved?
After verification, SickCards will arrange an eligible replacement according to product availability. If the same design is unavailable, the team will contact you with the available replacement options. This policy does not create a cash-refund or store-credit entitlement.
How long does support take to respond?
The team normally replies within two business days. Complete order details and clear photographs help resolve requests faster.
Where can I read the full policy?
Read the complete Replacement Policy, or use the Contact page to send the team your details.
Still need help?
Ask a human. We don’t bite.
Send the SickCards team your product question, order number or collaboration idea through the contact form.